Shipping policy

Allow 4–8 business days from a complete order to shipment for our products, including design, proof review and production. Standard US carrier transit adds an estimated 3–5 business days, giving an estimated total of 7–13 business days. Missing personalization information or requested changes can extend this estimate. Standard US shipping is $8 for orders below $70 and free for orders of $70 or more.

Made-to-order products

Our personalized products require design and production before shipment. Production time and carrier delivery time are separate. For custom trading cards, we usually print and hand your order to the carrier within about 48 hours after design approval or the stated proof-review deadline, provided all required personalization information has been received. This is a production and dispatch estimate, not a delivery estimate.

The estimated production or shipping timeframe shown on the product page, at checkout, or in your order confirmation applies to your order. We do not guarantee arrival for a specific event unless we expressly confirm that commitment in writing before purchase.

Business days are Monday through Friday, excluding applicable holidays.

Photos, personalization, and proofs

Please submit complete, accurate personalization details and usable photos promptly. Missing information or requested revisions may affect the production schedule. We will communicate any resulting delay.

When we send a design proof, you have 3 business days to approve it or request changes. We will state the deadline and send a reminder. If we receive no response by that deadline, we may proceed with the proof as shown, as explained in our Terms of Service.

This review process does not override applicable shipping-delay and refund requirements.

Shipping charges and destinations

Available destinations, shipping methods, and charges are displayed at checkout. Shipping is not included in the product price unless the listing or checkout expressly states otherwise.

Any express shipping option applies to carrier transit time unless it expressly includes expedited design or production.

Shipment confirmation and tracking

We will send tracking information to your order email address when available.

A tracking number or “label created” status means a label has been prepared. It does not necessarily mean the carrier has received the package. Carrier movement begins after acceptance or collection.

Delayed shipment

If we cannot ship within the timeframe promised for your order, we will notify you, provide a revised shipping date, and explain your options to consent to the delay or cancel for a full refund as required by applicable law.

Where no shipping timeframe is stated, we will follow applicable legal requirements, including the U.S. requirement generally to ship within 30 days or provide the required delay notice and cancellation option.

Delivery issues

Carrier delivery dates are estimates unless expressly guaranteed. Weather, carrier disruptions, and other events may affect transit.

If your package appears delayed, lost, damaged, or incorrectly marked as delivered, contact us promptly with your order number. We will investigate and work with you on an appropriate resolution. A delivery scan alone does not prevent review of a missing-package claim.

Our Returns & Refunds Policy covers damaged, defective, incorrect, and missing items. Nothing in this policy removes remedies required by law.

Shipping addresses

Check your delivery address carefully before ordering. Contact us immediately if it needs correction. We cannot guarantee an address change after shipment.

If a customer-supplied address error causes a package to be returned or requires reshipment, we will explain any additional shipping charge and obtain your agreement before charging it. We cover necessary correction costs when the address error was ours.

International orders

If international shipping is offered at checkout, customs processing may affect delivery. Any import duties, taxes, or customs charges not collected at checkout may be payable by the recipient where applicable. We will disclose known charges and responsibilities before purchase.

Contact

For shipping assistance, use the Contact page at thestadiumsupply.com and include your order number.