Refund policy

Returns, Refunds & Custom Order Policy

Every Stadium Supply personalized product is created specifically for your order. Please review your photos, personalization details, selected options, and any design proof carefully.

Custom products are final sale

We do not accept returns or exchanges for changes of mind on personalized products once customization has begun. This includes dissatisfaction with details you supplied or approved, such as names, spelling, jersey numbers, colors, photos, and design selections.

This does not affect your rights concerning defective products, incorrect items, nondelivery, or other remedies required by applicable law.

Cancellations and changes

If customization has not begun, we will cancel your order and issue a full refund. Once customization begins, change-of-mind cancellations are not eligible for a refund, except where required by law. We will confirm whether requested changes are still possible before proceeding.

Design approval

When a proof is provided, review all text, photos, colors, layout, and personalization before approving it. Approval authorizes production of that design.

When we send a proof to your order email address, you have 3 business days to approve it or request changes. We will state the deadline and send a reminder before it. If you do not respond by that deadline, we may proceed with production using the proof as shown. Contact us before the deadline if you need more time. We will not proceed under this provision if the proof message is returned as undeliverable or essential personalization information is missing. Errors visible in a proof that you approve are not eligible for a complimentary remake, unless required by law. If the delivered product differs materially from your approved proof or confirmed order, contact us so we can correct it.

Minor differences between screen colors and printed colors may occur. This does not excuse material differences or production defects.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Report damage, defects, missing items, or incorrect personalization as soon as possible, preferably within 7 days of delivery.

Include your order number, a description of the issue, and clear photos of the product and packaging where available. This reporting window does not limit rights provided by applicable law.

For a verified issue caused by us, we will provide an appropriate remedy, such as a replacement or refund. We will cover necessary return shipping for our errors or defective items. If a replacement cannot be provided within a reasonable time, we will refund the affected item and its applicable shipping charges.

Do not send an item back before contacting us for instructions.

Shipping delays and missing packages

Production and shipping estimates are stated on the product page or in your order confirmation. If we cannot ship within the promised timeframe, we will notify you, provide a revised shipping date, and offer the cancellation and refund options required by law.

If your package has not arrived, contact us so we can investigate with the carrier. A delivery scan alone does not prevent us from reviewing a missing-package claim.

Please provide a complete and accurate delivery address. If an address error you supplied requires reshipment, we will explain any additional cost before proceeding.

Refund processing

Approved refunds are returned to the original payment method. We will confirm when the refund has been issued. Your bank or payment provider determines when it appears in your account.

Contact and payment disputes

If there is a problem with your order, please contact us first so we have an opportunity to resolve it promptly.

This policy does not waive your right to dispute a payment. If a dispute occurs, we may provide the payment provider with relevant order records, proof approvals, communications, and shipping or delivery evidence.